FAQ

Shipping and Costs

All orders within the Sydney Region does not incur shipping costs. For all other domestic and international orders standard Australia Post shipping rates will apply.

Delivery Times

Orders are dispatched within 7 days of the order being placed. This is to ensure that the artwork is carefully prepared & stretched and passes our quality checks. Orders are sent through Australia post. Standard delivery times will apply.

In the unfortunate event that an art work fails to meet your expectation, please see our return policy for an easy and quick refund.

For further information on Australia Post delivery times please click here

Privacy Policy

Privacy Policy:
Effective December 25th, 2018

Credit Cards
For any transactions on Artsy Australia which require a credit card or debit card, Artsy Australia stores the last four digits of the credit/debit card number, the expiration date, and the buyer’s name. We do NOT store the full credit card number, pin number, CVV number, or any full-track data.

Security
Artsy Australia takes precautions to ensure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information.

Use of Cookies
Artsy Australia uses cookies to store information about each visitor to our Website.

Links
Artsy Australia contains links to other websites. Artsy Australia is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a visitor should read the privacy policy stated on that site. Our privacy policy only governs information collected on Artsy Australia

Changes in Our Privacy Policy
From time to time, Artsy Australia may make changes to our privacy policy. If we make changes, we will post them on our site to make users aware of what the changes are so that they will always be aware of what information we collect, how we use it, and when we may disclose it. Users are bound by changes to the policy when she or he uses the site after those changes have been posted.

Contact
If you have any further questions regarding our privacy policy, please contact us at info@artsyaustralia.com.au

Payment Methods

At the moment we only accept credit/debit cards, Paypal & Afterpay payments.

Afterpay allows you the convenience of paying for your purchases in easy installments. No extra charges or fees apply.

Return Policy

Our return policy is very simple:

If you’re not happy with a purchase that you made on ArtsyAustralia.com.au, for any reason, you can return it to us within 30 days of the order date.   As soon as it arrives, we’ll issue a full refund for the entire purchase price.

Please note – Artsy Australia does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Contact Us

Please contact us using the below options:
Phone: +61 432 126 861